Shipping Policy
KENT PRO Online offers our customers a variety of ways to have their orders fulfilled. The below options will be made available during checkout based on your location and products ordered.
Buy Online Pickup In-Store | Kent Fleet Delivery
- Place your order online to buy online, pick up in-store.
- For Pick Up In-Store the store selected in “My Store” above the menu will be used as the location of pick up. This method will have a delivery fee of $0.00.
- Wait for confirmation that your order is ready for pick-up, or monitor your order status for updates.
- If you have ordered building materials your order will be ready to pick up in our Lumber Yard, please notify the gatehouse or lumber yard associate upon arrival and they will direct you to your order.
- Kent Fleet Dispatch operates 7:00 AM to 5:00 PM, Monday to Friday, and any orders placed outside these hours will be actioned at the beginning of the next operating day*.
- Kent Fleet Delivery Drivers may deliver your order from 7:00 AM to 6:00 PM, Monday to Saturday*.
- Kent Fleet Delivery Orders will be delivered on a Kent delivery vehicle from the store, or a nearby store, selected in “My Store” above the menu. If the “Preferred Date” or “Preferred Time” time you select is not available, a Kent associate will contact you by phone to schedule the delivery.
- Kent Delivery is available for most items, some exclusions apply (Ex. Baby Barns, Hot Tubs, etc.).
- A flat delivery fee will be applied during the checkout process. This fee covers delivery of most products up to 50km from the selected store. Additional fees may apply if extra distance, special equipment, road tolls, ferry tolls, or other fees are incurred. We will contact you if extra fees apply.
- Kent reserves the right to cancel delivery orders based on cost, logistics and fragility of items. If Kent exercises the right to cancel, the customer will be contacted and every reasonable effort to satisfy the customer will be made.
- Appliances are not included with Kent Delivery Services
Appliances - White Glove Delivery
Washing Machine Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my washing machine?
Yes, basic installation is included for washers. Basic installation can only occur at the time of your scheduled delivery appointment.
Is the hose included?
No, service will be provided if new hoses are provided by customer to the delivery team at time of delivery.
Haul-Away is included for select major appliances. All commercial appliances are excluded from the Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Remove shipping restraints; attach front legs; adjust rear legs.
- Connect existing drain hose to new unit.
- Connect new waterline hose kit to existing hot/cold taps.
- Level appliance as required.
- Check for water leaks.
- Leave all "To be removed by recipient only" literature on/in the product where attached by the manufacturer.
- Gather all other literature and provide them to the recipient.
The delivery team will not:
- Hook up the washer if no electrical grounding is available.
- Connect the new washer to old hoses. Old hoses must be disconnected from the home by the homeowner prior to delivery so that 2 new standard 6' Stainless Steel washer fill hoses can be installed by the delivery team. Custom new hoses are not available.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow the recipient to carry Merchandise or assist with Merchandise hook-up.
- The delivery team will not stack units using old stacking kits; kits must be new.
- The delivery team will not stack a new unit onto an existing old unit.
- The delivery team will not disconnect old units; old unit must be disconnected in order to hookup new units.
- Unplug from wall outlet.
- Disconnect water hoses from old unit and exiting hot/cold water taps
- Disconnect drain hose from old unit (keep hose connected to wall to drain)
- Reverse washer door
- Cut or alter the manufacturer's attachments.
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Electric Dryer Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my electric dryer?
Yes, basic installation is included for electric dryers. Basic installation can only occur at the time of your scheduled delivery appointment.
Is the dryer vent included ?
No, service will be provided if new dryer vent is provided by the customer to the delivery team at time of delivery
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Attach dryer legs.
- Connect to an existing 220 volt outlet using a new "pigtail".
- Connect dryer vent at the back and the side, only if the side vent connection is already installed.
- Test the appliance to ensure it's in proper working condition.
- Level the appliance as required.
- Leave all "To be removed by recipient only" literature on/in the product where attached by the manufacturer..
- Gather all other literature and provide them to the recipient.
The delivery team will not:
- Install the appliance if the existing vent does not vent outside the home.
- Install the appliance if the metal vent cannot be connected to an existing venting system.
- Connect the appliance to a ceiling vent.
- Connect the new dryer to the old vent. The old vent must be disconnected from the home's venting system by the homeowner prior to delivery so that the new 8' Aluminum Foil dryer vent can be connected by the delivery team. Custom new vents are not available.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow the recipient to carry Merchandise or assist with Merchandise hook-up.
- The delivery team will not stack units using old stacking kits; kits must be new.
- The delivery team will not stack a new unit onto an existing old unit.
- The delivery team will not disconnect old units; old unit must be disconnected in order to hookup new units.
- Reverse dryer door
- Cut or alter the manufacturer's attachments.
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Gas Dryer Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my gas dryer?
Yes, put in place and level only. Gas hookup/unhooking not included. Basic installation can only occur at the time of your scheduled delivery appointment.
Is the hose included?
No, service will be provided if new dryer vent is provided by the customer to the delivery team at time of delivery
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Connect dryer vent at the back and the side, only if the side vent connection is already installed.
- Leave all "To be removed by recipient only" literature on/in the product where attached by the manufacturer.
- Connect new waterline hose kit to existing hot/cold taps.
- Gather all other literature and provide them to the recipient.
- Level appliance as required.
The delivery team will not:
- Connect to the gas line.
- Test that the on-off switch starts cycle and for possible gas leaks.
- Install the appliance if the metal vent cannot be conected to the existing venting system.
- Install the appliance if the gas supply is to be connected to a liquid propane supply source or to any other supply than natural gas.
- Install the appliance if the gas shut-off valve is NOT above the floor.
- Connect the appliance to a ceiling vent.
- Connect the new dryer to the old vent. Old vent must be disconnected from the home's venting system by the homeowner prior to delivery so that a new 8' Aluminum Foil dryer vent can be connected by the delivery team.Custom new vents are not available.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow the recipient to carry Merchandise or assist with Merchandise hook-up.
- The delivery team will not stack units using old stacking kits; kits must be new.
- The delivery team will not stack a new unit onto an existing old unit.
- The delivery team will not disconnect old units; old unit must be disconnected in order to hookup new units.
- Reverse dryer door
- Cut or alter the manufacturer's attachments.
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Steam Washers & Dryers Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my steam unit?
Yes, basic installation is included for washers provided all accessories' parts are provided. Basic installation can only occur at the time of your scheduled delivery appointment.
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Connect steam hoses and Y connector provided parts are included with the units purchased or customer supplies new at time of delivery.
- Remove shipping restraints; attach front legs; adjust rear legs.
- Connect drain hose; connect to existing hot/cold water taps.
- Connect dryer vent at the back and the side, only if the side vent connection is already installed.
- Check for water leaks.
- Leave all "To be removed by recipient only" literature on / in the product where attached by the manufacturer.
- Gather all other literature and provide them to the recipient.
- Level appliance as required.
The delivery team will not:
- Connect steam hoses and Y connector if not available at time of delivery. Refer to the product page to verify if the additional steam hoses are included as these are separate from the standard hoses. If not included, new steam hoses must be purchased separately and available at time of delivery otherwise connection will not be performed and cannot be rescheduled.
- Install your steam dryer if the water hoses are not disconnected prior to the delivery team's arrival.
- Install the appliance if the existing vent does not vent outside the home.
- Install the appliance if the metal vent cannot be connected to an existing venting system.
- Place Merchandise on top of an elevator
- Hook up the washer if no electrical grounding is available.
- Reverse washer or dryer door
- Cut or alter the manufacturer's attachments.
- Connect the appliance to a ceiling vent.
- Connect the new dryer to the old vent. The old vent must be disconnected from the home's venting system by the homeowner prior to delivery so that a new 8' Aluminum Foil dryer vent can be connected by the delivery team. Custom new vents are not available.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow the recipient to carry Merchandise or assist with Merchandise hook-up.
- The delivery team will not stack units using old stacking kits; kits must be new.
- The delivery team will not stack a new unit onto an existing old unit.
- The delivery team will not disconnect old units; old unit must be disconnected in order to hook up new units.
- Unplug from wall outlet
- Disconnect water hoses from old unit and exiting hot/cold water taps
- Disconnect drain hose from old unit (keep hose connected to wall to drain)
- Cut or alter the manufacturer's attachments.
- Removal of blue plastic covering if below 0 degree Celsius
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Laundry Pedestals Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my Laundry Pedestals?
Basic installation is not included with laundry pedestals unless purchased with a compatible washer or dryer on the same order. Basic installation can only occur at the time of your scheduled delivery appointment.
Haul-Away is not included for stacking kits. If a stacking kit is purchased, the delivery team will not take back old kits.
When receiving your item, the delivery team will:
- Install pedestal where the pedestal is delivered with the laundry appliance or the customer already has a pedestal, provided the pedestal is compatible with the model of laundry appliance.
The delivery team will not:
- Install if the pedestal is not compatible with the model of laundry appliance being delivered.
- Go back if the pedestal is not present at the time of delivery of the landry appliance.
- unstack Washer and Dryer if they are on existing pedestals
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow the recipient to carry Merchandise or assist with Merchandise hook-up.
- Cut or alter the manufacturer's attachments.
- Removal of blue plastic covering if below 0 degree Celsius
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Refrigerators & Freezers Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my washing machine?
Yes, basic installation is included for refrigerators and freezers. Basic installation can only occur at the time of your scheduled delivery appointment.
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- install door handles
- Plug in the appliance
- Remove and re-attach handles and doors to complete delivery, as needed.
- Align the doors as required.
- Level the product as required.
- Leave all "To be removed by Customer only" literature on or in the product.
- Hand recipient all other literature.
The delivery team will not:
- Connect/disconnect a water line, including ice maker installation.
- Shut off the residential water main.
- Install manufacturer-provided "anti-tip" or other range stability device.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow a recipient to carry Merchandise or assist with Merchandise hook-up.
- Install anti tip or other range stability device
- Install Kick Plates
- Install Foot Pedals
- Unplug from wall outlet
- Install Casters
- Install Trim Kits
- Reverse fridge or freezer door
- Cut or alter the manufacturer's attachments
- Removal of blue plastic covering if below 0 degree Celsius
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Gas Ranges Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my Gas Ranges?
Basic installation is not included with gas ranges.
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Remove protective plastic, inside and out of the appliance.
- Level merchandise as required.
- Leave all "To be removed by recipient only" literature on/in the product where attached by the manufacturer.
- Gather all other literature and provide them to the recipient.
The delivery team will not:
- Connect/disconnect the gas line.
- Install manufacturer-provided "anti-tip" or other range stability devices.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow a recipient to carry Merchandise or assist with Merchandise hook-up.
- Install anti tip or other range stability device
- Install Kick Plates
- Install Foot Pedals
- Unplug from wall outlet
- Install Casters
- Install Trim Kits
- Reverse fridge or freezer door
- Cut or alter the manufacturer's attachments
- Removal of blue plastic covering if below 0 degree Celsius
Electric Ranges Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my Electric Ranges?
Yes, basic installation is included for electric ranges. Basic installation can only occur at the time of your scheduled delivery appointment.
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Connect to the existing 220 volt outlet using new "pigtail".
- Remove protective plastic, inside and out.
- Level appliance as required.
- Leave all "To be removed by Customer only" literature on or in the product.
- Hand recipient all other literature.
The delivery team will not:
- Install or unplug appliances that have direct wire connections (no plugs).
- Install manufacturer-provided "anti-tip" or other range stability device.
- Cut or alter the manufacturer's attachments.
- Place Merchandise on top of an elevator.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow a recipient to carry Merchandise or assist with Merchandise hook-up.
- Install anti tip or other range stability device
- Install Kick Plates
- Install Foot Pedals
- Unplug from wall outlet
- Install Casters
- Install Trim Kits
- Reverse fridge or freezer door
- Cut or alter the manufacturer's attachments
- Removal of blue plastic covering if below 0 degree Celsius
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Slide In Range Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my Slide In Range?
Basic installation is not included with slide-in ranges.
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Remove protective plastic, inside and out of the appliance.
- Haul away old unit if uninstalled by owner.
- Leave all "To be removed by Customer only" literature on or in the product.
- Hand recipient all other literature.
The delivery team will not:
- Set up, Hook Up or Level
- Cut or alter the manufacturer's attachments
- Place Merchandise on top of an elevator.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Removal of blue plastic covering if below 0 degree Celsius
Drop In Range Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my washing machine?
Basic installation is not included with drop-in ranges.
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Deliver to the room of choice only.
- Haul away old unit if uninstalled by owner.
The delivery team will not:
- Set up, Hook Up or Level
- Cut or alter the manufacturer's attachments
- Place Merchandise on top of an elevator.
Dishwasher Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my Dishwasher?
Basic installation is not included with dishwashers.
Why does my new unit have water in it?
Why does my new unit have water in it? Every dishwasher must pass quality checks, including running every single one with water before leaving the factory. If your new dishwasher has some water inside the tub or if there is water dripping from the drain hose, this is normal.
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Cut the carton or plastic wrap at bottom (leaving skid or foam base intact).
- Lift packaging off product to show recipient condition of product.
- Replace carton or wrap.
- Level appliance as required.
The delivery team will not:
- Hook-up and/or install/uninstall dishwasher.
- Haul Away recipient's current dishwasher if still installed.
- Cut or alter the manufacturer's attachments.
- Place Merchandise on top of an elevator.
Portable Dishwasher, Built In Oven, Trash Compactor Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my portable dishwasher and/or built-in oven, and/or trash compactor?
Basic installation is not included for dishwashers and/or Built-in ovens and/or for trash compactors.
Haul-Away service is not included.
When receiving your item, the delivery team will:
- Deliver to the room of choice only.
The delivery team will not:
- Hook-up and/or install/uninstall portable dishwasher, built-in ovens or compactors.
- Cut or alter the manufacturer's attachments.
- Place Merchandise on top of an elevator.
Commercial Units Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
Basic installation is not included with Commercial units. Delivery will be completed Threshold. Threshold delivery provides placement to the first dry area without packaging removal.
Haul-Away service is not included with Commercial units.
Built In Appliances Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my washing machine?
Basic installation is not included with built-in appliances.
Haul-Away service is not included.
When receiving your item, the delivery team will:
- Deliver to the room of choice only.
The delivery team will not:
- Set up, hook up, or level
- Cut or alter the manufacturer's attachments
- Place Merchandise on top of an elevator.
All in One Laundry Units Delivery Information:
- Is basic installation included?
- Is Haul-Away included?
- What should I expect upon delivery of my washing machine?
Yes, basic installation is included for electric All in One Laundry units. Basic installation can only occur at the time of your scheduled delivery appointment.
Is the hose included?
No, service will be provided if new hoses and dryer vents are provided by customer to the delivery team at time of delivery
Haul-Away is included for select major appliances. All commercial appliances are excluded from Haul-Away service. Haul-Away must be scheduled when booking your delivery appointment. This service can only be provided at the time of your delivery and must meet the Haul-Away Requirements.
When receiving your item, the delivery team will:
- Remove shipping restraints; attach front legs; adjust rear legs.
- Connect existing drain hose to new unit.
- Connect new waterline hose kit to existing hot/cold taps.
- Level appliance as required.
- Check for water leaks.
- Leave all "To be removed by recipient only" literature on/in the product where attached by the manufacturer.
- Gather all other literature and provide them to the recipient.
- Connect to an existing 220 volt outlet using a new "pigtail".
- Connect dryer vent at the back and the side, only if the side vent connection is already installed.
- Test the appliance to ensure it's in proper working condition.
The delivery team will not:
- Hook up the washer if no electrical grounding is available.
- Connect the new washer to old hoses. Old hoses must be disconnected from the home by the homeowner prior to delivery so that 2 new standard 6' Stainless Steel washer fill hoses can be installed by the delivery team. Custom new hoses are not available.
- Connect the appliance to a ceiling vent.
- Connect the new dryer to the old vent. The old vent must be disconnected from the home's venting system by the homeowner prior to delivery so that the new 8' Aluminum Foil dryer vent can be connected by the delivery team. Custom new vents are not available.
- Install the appliance if the existing vent does not vent outside the home.
- Install the appliance if the metal vent cannot be connected to an existing venting system.
Delivery completion Exclusions - During delivery, the delivery teams will not:
- Remove spring-loaded, folding and sliding glass doors.
- Remove windows.
- Hoist Merchandise or lift product above their waist.
- Place Merchandise on top of an elevator.
- Perform carpentry work (removing molding/banisters drilling into recipient's walls or floors, etc.).
- Perform electrical work (changing fuses, wiring within an electrical outlet).
- The delivery team will not allow the recipient to carry Merchandise or assist with Merchandise hook-up.
- The delivery team will not stack units using old stacking kits; kits must be new.
- The delivery team will not stack a new unit onto an existing old unit.
- The delivery team will not disconnect old units; old unit must be disconnected in order to hookup new units.
- Cut or alter the manufacturer's attachments.
- Disconnect water hoses from old unit and exiting hot/cold water taps
- Disconnect water hoses from old unit and exiting hot/cold water taps
- Disconnect drain hose from old unit (keep hose connected to wall to drain)
- Reverse washer / dryer door
- Unplug from wall outlet
If unable to complete a hook-up, the delivery team will:
Explain why the hook-up cannot be completed. Should this occur, please contact Kent.
Please note the following important information about our haul away service:
Haul Away must be ready and completed at the time of the delivery of your new order, please confirm haul away is required at the time of scheduling your delivery appointment.
Once shipped, the delivery teams will not:
- Disconnect your old unit. You are responsible for ensuring your haul-away unit is
- Unplugged from wall
- Unhooked from any water supply
- Unstacked
- Remove the unit from the home if the unit
- Is not clean on the outside/inside
- Is not empty of all contents
- Is still hooked up to the home
- Is not the same size or smaller as the unit being delivered
- Is not the same type as the unit being delivered (e.g. range for range, washer for washer, fridge for fridge)
- Does not fit without removing your property door or the unit door; you are responsible for ensuring your haul away can fit outside your home by having the door(s) removed before the carrier arrives.
- Will not leave refrigerators and freezers outside
- Relocate or reconnect the old appliance to a new location at the address of delivery (inside or outside) or to a new address.
- Haul Away your items if the haul away unit(s) are not inside your home or your garage due to sanitary reasons
- Haul Away more units than what is being delivered
- Hoist Merchandise or lift product above their waist
In the event these requirements are not followed, Haul Away will be declined.
This service only includes the removal of your old unit from your property and once removed the unit is now the property of the delivery company which may decide to dispose of, recycle or resell. In the province of Quebec, all cold appliances are recycled. The haul-away unit(s) cannot be returned to you once removed.
*Haul Away is NOT available for Commercial Appliances
Our Process
Kent Fleet Delivery is pleased to user our fleet of trucks and delivery vehicles to bring our products right to your job site. Our drivers will do their best to deliver your materials where it is most convenient. However, at all times, our drivers are conscious of personal and jobsite safety and it is up to them to determine what is safe and what is not. This typically prohibits heavy deliveries from being delivered up and down stairs. We appreciate your consideration of the safety of our drivers.
Where stock is available, orders will be shipped on the preferred delivery date and time. When stock is not immediately available, attempts will be made to acquire the stock from other nearby stores. You will be contacted if there is a delay acquiring inventory.
*Delivery days and times may vary by location. Please contact your KENT PRO Sales Associate to confirm the days and times available in your local area.
